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  • 7923: I can't see my Safety Guide (Operator Safety Guide or Site Safety Guide)

    IPAF Safety Guides (Operator Safety Guide or Site Safety Guide) are available to view in ePAL under the ‘Experience’ section. Make sure you have created your first machine then the ‘Safety Guides’ button will show.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7924: I did my training but no PAL Card is showing in the ePAL app

    Your digital licence will show once it has been processed by IPAF and the training centre. Please wait for your notification (email or SMS) that it is ready.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7925: I didn't get my email or SMS to validate my IPAF ID account

    Please double check your junk folder for an email from IPAF or your messages. If you still do not see an email or SMS from IPAF, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

  • 7926: I have two IPAF licences can I have them both on the app?

    Yes, ePAL allows you to display multiple IPAF issued licences and qualifications.

  • 7927: What devices can run the ePAL app?

     

    ePAL requires a smartphone running Apple’s iOS or Google’s Android operating system (that can access Google Play).

    It is available on the latest two major Apple iOS versions. The minimum operating system for Android, is version 6 (Marshmallow).

  • 7928: My ePAL app is not working and I need to get on site.

    If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

    If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7929: I shared my PAL Card but they didn’t get it.

    The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7930: My digital PAL Card doesn't unlock my MEWP.

    Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

    If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7931: My licence is coming up for renewal how do I contact the training centre?

    ePAL will notify you of any licences that are due to expire. The training centre that originally trained you will be listed in the ePAL app under 'Training' or use the IPAF website to find a training centre near you.

  • 7932: Where did I do my training?

    ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an existing licence, it will show the most recent training centre.

  • 7933: I no longer have access to my email address or mobile phone number that I used to sign up for an IPAF ID. What do I do?

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7934: How do I get help with the ePAL app?

    If you need help with the ePAL app or digital licences in general, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

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  • Andy Access

    Andy Access: MEWP Ground Rescue

    Is the Nominated Ground Rescue Person familiarized? Not all MEWPs are the same. Make sure you understand, learn and practice the ground controls and emergency lowering procedure.

    Added 9 Jun 2021
    Last updated 6 Nov 2024

    Resource also available in:

  • Toolbox Talk

    MEWP Rescue Procedures Toolbox Talk

    Why do you need rescue procedures? A robust, documented rescue procedure is required to lower the Mobile Elevating Work Platform (MEWP) platform occupants in a timely manner in case of a malfunction or emergency. Any delay in rescuing the MEWP platform occupants may be the difference between life and death.

    Added 26 Jul 2021
    Last updated

    Resource also available in:

  • News

    Roger Wickens’ family receives his Lifetime Achievement IAPA

    The family of Roger Wickens, this year’s posthumous recipient of the Lifetime Achievement International Award for Powered Access, has been presented with a commemorative glass trophy following the virtual IAPAs ceremony earlier this year.

  • News

    New Toolbox Talk and poster on ground rescue persons

    The latest addition to the Andy Access poster and Toolbox Talk series focuses on Nominated Ground Rescue Persons and the importance of their being familiar with
    the MEWP’s auxiliary/emergency lowering systems and the rescue plan that is in place.

  • News

    Industry winners celebrated in first-ever digital IAPAs

    More than 900 industry professionals from no fewer than 66 different countries around the world joined the first-ever digital edition of the International Awards for Powered Access (IAPAs), with prize-winners announced during the IPAF Summit, originally planned for London in April 2020, but postponed and then moved online owing to the ongoing Coronavirus pandemic.

  • News

    Sustainability key to building back from pandemic, Digital Summit hears

    Sustainability, digitisation and adopting exciting new technologies are all key to building back better from the coronavirus pandemic, according to presenters at this year’s IPAF Summit, hosted for the first time as a virtual event owing to the global health crisis.

  • News

    IPAF offers webinar on rising to the sustainability challenge

    Members of the powered access industry are invited to join a free online seminar to explore issues around the challenges and opportunities of environmental sustainability, including information about how stakeholders can lead positive changes in their sector.

  • News

    Firms urged to support in-work service technician training

    Member firms are being encouraged to embrace the options for in-work training to support and certify MEWP technicians via the Roadmap that was developed by IPAF, as the first wave of candidates complete their level 2 and level 3 NVQs.

  • News

    Reporting portal adds extra languages and member dashboard

    IPAF has made its worldwide accident reporting portal available in multiple languages and added a new dashboard to give members access to the latest available data to assist in setting their company’s safety strategy.

  • News

    IPAF’s ePAL app set to revolutionise training certification

    The launch of a new mobile app for operators of MEWPs and MCWPs aims to bring training certification into the digital era and reduce the environmental impact involved in issuing the IPAF PAL Card and certificate to newly qualified operators worldwide.

  • Presentations & Webinars

    IPAF Webinar: Sustainability in the powered access industry

    This webinar, broadcasted on 20 May 2021, explores issues around the future of environmental sustainability in the powered access industry and what we can do now to make a difference.

    Added 21 May 2021
    Last updated

    Resource also available in:

  • 7905: Do I have to have a digital licence?

    No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.

    You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.

  • 7906: Why does IPAF need my contact details?

    To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.