Meet the Customer Services Team!
IPAF continues to grow with over 1,600 members in 80 countries and regions. We are committed to supporting our members in accessing IPAF’s services, providing timely and accurate guidance and advice in a friendly and helpful manner.
IPAF’s Customer Services Team manages all customer contact, with the following benefits:
- Easy to contact
- One team with knowledge of all IPAF services
- Faster response times
- Improved availability
- Increased customer satisfaction
Meet the Team
IPAF’s new Customer Services team compromises advisors with a wealth of knowledge and experience from across the organisation, including from IPAF’s Licence Processing, IT Helpdesk and Training departments. We have also recruited new advisors to the team, with a wealth of Customer Service experience.
Customer Service Aims
We are working to simplify how you contact us, focusing on the following:
One telephone number, routed to the right person, first time
One email address with a fast accurate response
New ways to contact us that are convenient for you
Available when you need us