FAQs

Yes, any issued IPAF licence and qualifications can be shown within ePAL. All newly issued licences will automatically be linked to your IPAF profile (if you have provided your IPAF ID at the time of training). Existing licences can be linked by entering your licence number from your certificate within ePAL.

To update your name you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

To update your photo you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

Yes, you can download ePAL and log in to your account on more than one device, for example, both your work and personal phones.

No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.

You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.

Yes, ePAL requires an internet connection to log in, however once logged in you can view your licences and experience offline. Sharing of licences and logging experience requires an internet connection.

As of March 2020, new Huawei phones no longer use Google services and cannot access the Google Play store.

At present, the Android ePAL app is only available through the Google Play store and is not available on Huawei’s AppGallery store.

Your digital licence will show all of the categories that you have been trained in. If you wish to get trained in additional categories, contact an IPAF training centre.

Your additional categories can be added to your existing licence, but these will be backdated to the original training date. Alternatively, ePAL allows multiple digital licences.

To use ePAL’s digital logbook to record your operating experience, first create the machine, you will need to do this for each new machine you use. Then create your manual work log entry and fill in any relevant details.

All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.

Once created, you can only edit a machine or worklog.

IPAF Safety Guides (Operator Safety Guide or Site Safety Guide) are available to view in ePAL under the ‘Experience’ section. Make sure you have created your first machine then the ‘Safety Guides’ button will show.

For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Your digital licence will show once it has been processed by IPAF and the training centre. Please wait for your notification (email or SMS) that it is ready.

For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Please double check your junk folder for an email from IPAF or your messages. If you still do not see an email or SMS from IPAF, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the IPAF training centre that trained you to order a physical PAL Card - the training centre will charge a fee for this.

To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

Yes, ePAL allows you to display multiple IPAF issued licences and qualifications.

Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

All IPAF licences can be verified at www.ipaf.org/checkpal

Yes, ePAL will be available to both new & existing PAL Card holders in the UK and Ireland when it is launched. View more information at www.ipaf.org/ePAL

The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

The licence number you entered is not valid, double-check you entered it correctly or if using NFC  (like a contactless payment tap) on a PAL Card, try entering it manually.

If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.

If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

All IPAF licences can be verified at www.ipaf.org/checkpal

Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

ePAL will notify you of any licences that are due to expire. The training centre that originally trained you will be listed in the ePAL app under 'Training' or use the IPAF website to find a training centre near you.

The latest version of ePAL for Android (available from Google Play) supports the following browsers:

• Google Chrome
• Samsung Internet
• Firefox
• Microsoft Edge

If you need help with the ePAL app, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

ePAL requires a smartphone running Apple’s iOS or Google’s Android operating system (that can access Google Play).

It is available on the latest two major Apple iOS versions. The minimum operating system for Android, is version 6 (Marshmallow).

ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. View more information at www.ipaf.org/ePAL

The log book is an operator’s record of machine usage/experience. The printed log book has been replaced with the digital log book through the ePAL app.

ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an existing licence, it will show the most recent training centre.

To link an existing licence you will need to provide your licence number. This will be printed on your PAL Card or certificate.

If you cannot find your IPAF licence number you can contact us directly at support@ipaf-pal.org.

To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.