FAQs

  • 7933: I no longer have access to my email address or mobile phone number that I used to sign up for an IPAF ID. What do I do?

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7929: I shared my PAL Card but they didn’t get it.

    The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7746: Is ePAL available for existing PAL Card holders?

    Yes, ePAL will be available to both new & existing PAL Card holders in the UK and Ireland when it is launched. View more information at www.ipaf.org/ePAL

  • 7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL

    The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7913: I’m getting a ‘Licence could not be found’ error when adding my licence to ePAL

    The licence number you entered is not valid, double-check you entered it correctly or if using NFC  (like a contactless payment tap) on a PAL Card, try entering it manually.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7912: I’m getting a ‘Licence has already been claimed’ error when adding my licence to ePAL

    The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7930: My digital PAL Card doesn't unlock my MEWP.

    Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

    If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7928: My ePAL app is not working and I need to get on site.

    If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

    If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7907: My IPAF ID account is not working

    Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

  • 7931: My licence is coming up for renewal how do I contact the training centre?

    ePAL will notify you of any licences that are due to expire. The training centre that originally trained you will be listed in the ePAL app under 'Training' or use the IPAF website to find a training centre near you.

  • 8827: What browsers does ePAL support on Android?

    The latest version of ePAL for Android (available from Google Play) supports the following browsers:

    • Google Chrome
    • Samsung Internet
    • Firefox
    • Microsoft Edge

    If you need help with the ePAL app, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7927: What devices can run the ePAL app?

    ePAL requires a smartphone running Apple’s iOS or Google’s Android operating system (that can access Google Play).

    It is available on the latest two major Apple iOS versions. The minimum operating system for Android, is version 6 (Marshmallow).

  • 7744: What is ePAL?

    ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. View more information at www.ipaf.org/ePAL

  • 5828: What is the purpose of the operators' log book?

    The log book is an operator’s record of machine usage/experience. The printed log book has been replaced with the digital log book through the ePAL app.

  • 7932: Where did I do my training?

    ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an existing licence, it will show the most recent training centre.

  • 7921: Where do I find my licence number?

    To link an existing licence you will need to provide your licence number. This will be printed on your PAL Card or certificate.

    If you cannot find your IPAF licence number you can contact us directly at support@ipaf-pal.org.

  • 7906: Why does IPAF need my contact details?

    To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.