FAQs

  • 7929: I shared my PAL Card but they didn’t get it.

    The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 5825: If a candidate does not pass either the theory or practical test, how long should he or she wait before repeating the course and tests?

    It is possible for the candidate to re-take the course the following day. However, it is recommended that the candidate, employer and instructor discuss the reasons for failing prior to a re-take so that any appropriate corrective action can be taken. A failure of the theory test means that the applicant will have to re-sit the entire course on another day.

    If the theory test has been passed but the practical test(s) failed, the applicant would be required to retake the practical test(s) within 90 days of passing the theory test. Failure to retake the practical test(s) within 90 days of passing the theory test would mean the applicant would need to re-sit and pass the theory test prior to taking the practical test(s).

  • 5848: In what wind speed can a MEWP work?

    All MEWPs (except those designed specifically for indoor use) are designed to operate in wind speeds up to a maximum which should be marked on the machine. Operation in wind speeds above this maximum may cause instability.

    Under BS EN280:2001+A2:2009 (Mobile elevating work platforms – Design calculations – Stability criteria – Construction – Safety – Examinations and tests) the maximum design wind speed in which a MEWP can work is 12.5 m/s (28 mph). Wind forces are assumed to act horizontally at the centre of area of the parts of the MEWP and persons and equipment on the work platform, and shall be taken to be dynamic forces. This does not apply to MEWPs intended for indoor use only.

    Wind speed can be measured using an anemometer.

    It is very important to realise that wind speed increases with height and may be 50% greater at a height of 20 metres above ground level.

    Care must be taken when handling building cladding, sheet materials, panels and other such materials which can act as "sails" and seriously affect the stability of a MEWP, especially in gusty wind conditions. For the same reason, signboards and the like must not be applied even temporarily to the platform.

    You should be aware of the shielding and funnelling effects of high buildings which may cause high wind speeds on days when the wind speed in open areas is low.

    Other sources of local high wind speed to consider are aircraft slipstreams at airports and high-sided vehicles on motorways.

  • 5864: In what wind speed can an MCWP work?

    All MCWPs used out-of-doors or otherwise exposed to wind whilst in service shall be regarded as being affected by a minimum wind pressure in accordance with:

    Minimum design wind data, in service
    Freestanding or MCWP during erection/dismantling: 12,7m/s (Wind velocity), 100N/m2 (Wind pressure)
    Tied MCWP: 15,5m/s (Wind velocity), 150N/m2 (Wind pressure)

    Wind forces are assumed to act horizontally at the centre of the wind area of the exposed structural parts of the MCWP.

  • 5853: Is a declaration of conformity acceptable instead of a thorough examination for a new machine on site?

    New equipment in the European Union (EU) must be delivered with a Declaration of Conformity. This provides an owner/user with evidence that the specific machine complies with the Essential Health and Safety Requirements (EHSR) of the Machinery Directive (2006/42/EC). A Declaration of Conformity is valid for 12 months from the date of issue. In the case of lifting equipment for lifting persons, and this includes MEWPs, the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) require a MEWP to have a thorough examination at least every six months. The Declaration of Conformity can be considered to be equivalent to a Certificate of Thorough Examination valid for the first six months following its date of issue.

  • 7746: Is ePAL available for existing PAL Card holders?

    Yes, ePAL will be available to both new & existing PAL Card holders in the UK and Ireland when it is launched. View more information at www.ipaf.org/ePAL

  • 5819: Is IPAF recognised on site?

    The International Powered Access Federation (IPAF) scheme is an operative record scheme approved by many sites worldwide including Build UK and individuals holding an IPAF qualification should be welcomed on Build UK sites.

    See references from the Build UK Training Standard and ConstructionSkills.

  • 5856: Is it acceptable to place netting around a vertical lift to prevent items being dropped through the railings?

    The use of netting will be a decision based upon a site, job and machine specific risk assessment.

    The attaching of netting or other materials to the handrails of a MEWP to prevent tools and materials falling from height will increase the wind resistance of the raised platform. Thus the manufacturer's recommended maximum wind speed will have to be downrated to compensate for any increased resistance of the platform when raised.

    The amount it will be reduced will depend on the material fitted. Any reduction in manufacturer's recommended wind speed rating will have to be made known to potential operators of the MEWP. The weight of the material fastened to the handrails will have to be taken into account when considering the safe working load limitations of the MEWP.

    The correct positioning of the platform at height in relationship to the task to be performed will be influential in preventing the possibility of tools and materials falling from the platform.

    The tethering of tools and materials should be also considered as a possible option to prevent objects falling from the raised platform.

    Where netting is fitted to the handrails, it may increase the possible trip hazard to occupants of the platform and also increase the risk of “snagging” from internal or external objects.

  • 5840: Is it acceptable when in the platform of a MEWP to stand on a guard rail?

    No.

  • 5861: Is it appropriate to exit the MCWP platform when working at height?

    No, unless a rigorous risk assessment carried out as part of planning the job indicates that this is the safest and most effective means of accessing a particular location, taking into account the availability on site of other more suitable access equipment and the practicability of providing the same within the required timescales for the task to be carried out. This will need to be taken into account during the installation process.

  • 5841: Is it appropriate to exit the MEWP platform when working at height?

    No, unless a rigorous risk assessment carried out as part of planning the job indicates that this is the safest and most effective means of accessing a particular location, taking into account the availability on site of other more suitable access equipment and the practicability of providing the same within the required timescales for the task to be carried out.

    See IPAF's technical guidance E2 on exiting the platform at height and this extract from BS 8460 (the British Standard on “Safe use of MEWPs – Code of practice”) on the subject.

  • 5847: Is it legal to work alone and is it safe?

    Employers have responsibility for the health, safety and welfare at work of all of their employees. It is the employer’s duty to assess risks to lone workers and take steps to avoid or control risks where necessary.

    Please refer to the UK HSE guidance paper - Working Alone in Safety: Controlling the risks of solitary work: http://www.hse.gov.uk/pubns/indg73.pdf

  • 5863: Is it necessary to wear a harness in an MCWP?

    It is not normally necessary for personnel working from a vertical lift to wear fall protection equipment, other than in exceptional circumstances. 

    During installation, alteration and dismantling

    The work platform of an MCWP is provided with guard-rails and toe boards to protect the occupants from falling. Consequently the use of harnesses is not required during use of MCWPs unless any part of the guard-rail system has been removed by a competent person (e.g. to enhance access to the façade of a building), in which case a risk assessment should be carried out to ascertain the need for, and specification of, fall arrest/work restraint equipment. The risk of falling during installation, alteration and dismantling should be addressed in the installation, alteration and dismantling method statement.

    In the event of a risk assessment requiring an anchor point for a harness, the manufacturer should be consulted.

    Before attaching fall protection equipment to the work platform, the user organisation‑appointed person should ascertain both the location and suitability of anchor points.

  • 7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL

    The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7913: I’m getting a ‘Licence could not be found’ error when adding my licence to ePAL

    The licence number you entered is not valid, double-check you entered it correctly or if using NFC  (like a contactless payment tap) on a PAL Card, try entering it manually.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7912: I’m getting a ‘Licence has already been claimed’ error when adding my licence to ePAL

    The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7930: My digital PAL Card doesn't unlock my MEWP.

    Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

    If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7928: My ePAL app is not working and I need to get on site.

    If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

    If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7907: My IPAF ID account is not working

    Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org