FAQs

  • 7934: How do I get help with the ePAL app?

    If you need help with the ePAL app or digital licences in general, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7915: Can I get my MEWPs for Managers, or Harness or CAP licence on the ePAL app?

    Yes, any issued IPAF licence and qualifications can be shown within ePAL. All newly issued licences will automatically be linked to your IPAF profile (if you have provided your IPAF ID at the time of training). Existing licences can be linked by entering your licence number from your certificate within ePAL.

  • 7917: Can I update my name that is shown on my licence in the ePAL app?

    To update your name you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7916: Can I update my photo that is shown on my licence in the ePAL app?

    To update your photo you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 8105: Can I use ePAL on multiple devices?

    Yes, you can download ePAL and log in to your account on more than one device, for example, both your work and personal phones.

  • 7905: Do I have to have a digital licence?

    No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.

    You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.

  • 7914: Does ePAL require an internet connection?

    Yes, ePAL requires an internet connection to log in, however once logged in you can view your licences and experience offline. Sharing of licences and logging experience requires an internet connection.

  • 7991: Does ePAL support Huawei phones?

    As of March 2020, new Huawei phones no longer use Google services and cannot access the Google Play store.

    At present, the Android ePAL app is only available through the Google Play store and is not available on Huawei’s AppGallery store.

  • 7918: How do I add a category to my digital licence in the ePAL app?

    Your digital licence will show all of the categories that you have been trained in. If you wish to get trained in additional categories, contact an IPAF training centre.

    Your additional categories can be added to your existing licence, but these will be backdated to the original training date. Alternatively, ePAL allows multiple digital licences.

  • 7920: How do I use the log book on the ePAL app?

    To use ePAL’s digital logbook to record your operating experience, first create the machine, you will need to do this for each new machine you use. Then create your manual work log entry and fill in any relevant details.

  • 7910: How does an existing PAL Card holder get their digital PAL Card? Does a training centre have to issue it?

    All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.

  • 7922: I can't delete my machine or work log in the ’Experience’ section

    Once created, you can only edit a machine or worklog.

  • 7923: I can't see my Safety Guide (Operator Safety Guide or Site Safety Guide)

    IPAF Safety Guides (Operator Safety Guide or Site Safety Guide) are available to view in ePAL under the ‘Experience’ section. Make sure you have created your first machine then the ‘Safety Guides’ button will show.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7924: I did my training but no PAL Card is showing in the ePAL app

    Your digital licence will show once it has been processed by IPAF and the training centre. Please wait for your notification (email or SMS) that it is ready.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7925: I didn't get my email or SMS to validate my IPAF ID account

    Please double check your junk folder for an email from IPAF or your messages. If you still do not see an email or SMS from IPAF, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

  • 7909: I forgot my password for my IPAF ID account

    Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7919: I have a digital PAL Card through ePAL but now require a physical PAL Card.

    If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the IPAF training centre that trained you to order a physical PAL Card - the training centre will charge a fee for this.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7926: I have two IPAF licences can I have them both on the app?

    Yes, ePAL allows you to display multiple IPAF issued licences and qualifications.

  • 7908: I made a mistake with my email or mobile number when creating my IPAF ID account

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7933: I no longer have access to my email address or mobile phone number that I used to sign up for an IPAF ID. What do I do?

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.